Privacy Policy

Overview

BayTrack Maintenance (“BayTrack,” “we,” “our,” or “us”) provides fleet and diesel maintenance software. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our websites and services (the “Service”).

Information We Collect

Account information. When you create an account, we collect information such as your name, email address, and organization details.

Business and operational data you enter. You may input information such as assets/vehicles, work orders, inspections, preventive maintenance schedules, invoices, attachments (photos/documents), and notes. This is your business data.

Usage and device data. We collect basic data needed to operate, secure, and improve the Service, such as feature usage, pages viewed, device/browser type, and error logs.

How We Use Your Information

• Provide, operate, and maintain the Service
• Authenticate users and secure accounts
• Communicate with you about updates, security, and support
• Improve performance, reliability, and usability
• Detect, prevent, and address fraud, abuse, and technical issues

Your Business Data

Your business data belongs to you. We process it to provide the Service to your organization and its authorized users. We do not sell your business data.

If you contact support, we may access your organization’s data only as needed to troubleshoot issues, respond to requests, and maintain service reliability.

Sharing and Subprocessors

We use third-party service providers (“subprocessors”) to help operate the Service (for example: authentication, hosting, database/storage, and email delivery). These providers process information on our behalf and are required to protect it.

Examples may include providers for authentication, hosting, managed databases, and transactional email. If you want the current list of subprocessors, email support@baytrackapp.com.

Cookies and Analytics

We may use cookies or similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to authorized personnel and systems.

Data Retention

We retain information for as long as needed to provide the Service and for legitimate business purposes (such as security, auditing, compliance, and resolving disputes). You may request deletion of your account and associated data by contacting us.

Your Rights and Choices

You may have rights depending on your location. These may include the ability to:

• Access and update your account information
• Request export of your data
• Request deletion of your account and data

To make a request, email support@baytrackapp.com and include your organization name and the email associated with your account.

International Users

If you access the Service from outside the United States, your information may be processed and stored in other jurisdictions where our service providers operate.

Children’s Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post an updated version and revise the “Last updated” date above.

Contact Us

Questions? Contact us at support@baytrackapp.com.